On 8 June 2014 at about 1800hrs, I called Changi Airport Passengers Meeting Service (65439297) to book their service.
A man with a foreign accent answered the call.
I asked him if he received my email and he acknowledged.
He told me to come down personally 2 hours before flight landing to make cash payment.
I asked if I could pay when I come to receive the guest, as I didn’t want to make 2 trips.
He told me if I want to use their service, I must come down to pay.
Again, I explained to him that the payment is not an issue and I only want to know if there is another alternative.
He started to raise his voice and told me if we Singaporeans got no cash, why do we still book their service?
At this point of time, I got very angry because as this man is working in a service sector at the best airport in the world.
How could he provides a customer this kind of rude service?
I asked to talk to the manager and he said he is the manager and the boss there.
I asked for his name and he said to me, “You want to complain, do go ahead. My name is Roan, I spell for you R-O-A-N.” (If I’m not wrong.)
I asked him which country he’s from as he didn’t sound like a Singaporean.
He replied, “Phillipines lah, You got a problem with that.”
With that, he hung up the phone.
I tried calling back a few times but no one answered.
After a while, I managed to call back and talked to the manager, Mr Ernie (I hope I spelt it correctly).
He is also a Filipino.
I explained to him about the situation.
Why is that guy so rude and even challenged me to lodge a compliant?
What is happening to Singapore?
Few weeks back, we had an Indian national manager who was very rude to the guest (was out in Facebook), and now this happened.
Is this the standard of service we expect from Changi Airport?
If we want to stay as the best airport in the world, first we have to do something with this kind of service.
I’m disappointed to be in my own country and scolded by foreigners.
Hope I get a reply soon.
Thanks and regards,
Mohamed AliNumber of View: 2300