Hope this email finds you well and fine.
I will start off with a short introduction of myself.
My name is Linda and I am a contract staff with DHL.
I started off well with DHL as a LCSC call agent.
After 3 months, my supervisor approached me to offer me another position with another team.
He felt that I have been undergoing a lot of stress and pressure at home and at work.
Also, he is fully aware of my family difficulties as I am the sole breadwinner of the family.
I agreed as it might be a better plan. I can manage and juggle work and family in a more stable manner.
After transferring to the new team, everything went well — till one occasion when I applied to take PH of Christmas day.
My shifts starts at 7a.m. and it doesn’t make sense if I attend midnight mass ending at 2 a.m. plus and proceed to work at 5 a.m. in the morning.
I informed my new team supervisor (a Japanese man) and it seems that he did not put on the records — this was informed to him about a month ago and now the covering agent, who is my team leader, is taking the same day too .
It was a series of events due to his failure as a supervisior to manage the team.
Thus, I am taking a stand as an employee fighting for her rights.
My other team mates share the same sentiment as me. We agreed that he really is a failure in managing our team.
Our team leader is practically late everyday. He’s always on medical leave but not penalised.
However, I was penalised because I voiced out my rights.
He took it personally and did not renew my contract giving the reason that I failed as a customer service agent.
I have been in the customer service industry for many years and OCBC bank has awarded me EXSA Gold Award.
I even asked DHL HR whether they did the ground checks and they said yes.
They agreed I failed as a customer service agent.
However when I informed this to my ex-supervisor, he said something as in now he know why HR ask him about me.
I checked with my other colleagues and they felt that it is a ridiculous allegation.
It shows that DHL HR didn’t do ground works and they discriminated me based on a biased feedback.
I signed the appraisal form and checked mental duress. Because I’m worried they might hold my salary, even then my salary was told to me it would not be credited on the salary date itself
I am the sole breadwinner. If I refused to sign, my salary might not be paid to me and my family is not going to survive.
I have sent an email regarding this issue to the Director of HR and I’m still waiting for his reply.
I felt really insulted.
Please advise me on my next move.
I could look for a job but I’m really worried that they will give negative feedback to my future employer. I am left in the lurch.
Editor’s note: We are in touch with the writer to find out the best course of action that she can take to regain her job. In a latest email received today, Linda says that she is been replaced by a Malaysian.