I follow your Facebook articles on problems faced by our local PMETs.
Now I can see how arrogant our FTs have become – once they dominate the IT industry here.
I witnessed the same scenario in Call Centres, where the slogan ‘birds of same feathers will stay together’ came true as they literally build their own ’empire’ there.
Frankly, I don’t see the point where every hotline conversation will be recorded as the service dished out by such call centre operators are always mediocre.
Here is my brief narrative of what happened between 9 to 10:30 am on Tuesday 17th April 2012.
This morning I witnessed a rude FT (presumably Bangladeshi) from OpenNet performing the free Fibre Installation at my place.
He did installation half-way and asked me to sign the installation report. When I said that I would only sign after he has completed the job, he threatened me and then walked out of my house.
I rang OpenNet hotline and CSO Mr Haresh responded. Another ‘pain-in-the-neck’ as he kept defending his FT fellow workers quoting this is their System Operation Procedure (SOP).
Instead of sympathizing with me, he accused me of being rude to him due to my frustrating tone.
Sensing that I am going nowhere with him, I asked him to transfer the call to his manager but he flatly said NO!
Frankly, this is the price Singapore pay for accepting them as TALENT, displacing our young ITE and Poly graduates who surely can do a better job.
Now, I can understand why OpenNet faces heaps of problem in achieving their level of service!
There is also no vocabulary on customer satisfaction and we are at their mercy when we there is a service fault.
‘What has happened to our government drive for ‘GEM’ and WDA Funding to help SMEs improve Customer Service Level?
With so many unproductive rude foreigners fronting the service line, no wonder our productivity is going downhill the past few years!
Editor’s Note: If you have face similar poor service by OpenNet foreign workers carrying out installation at your home, please email us at firstname.lastname@example.org. We love to hear from you.