Support Site for The Unemployed & Underemployed
Tuesday May 21st 2013

Supervisor at Hans Cafe resigned due to marginalisation by foreign staff

Editor’s Note: Some of you have asked if we should boycott Hans Cafe – what do you think? Please pen your comments below so that we have a sense of how you felt about the whole incident. We also want to assure our foreign workers that we are not against you – you are here simply to make a living. However, we are against our indiscriminating employers exploiting all the work permit passes to bring in more foreigners at the expense of local workers and also mainly our government for allowing so many foreigners to take up jobs here without proper check and balances. Singaporeans, this is the time to stand up for yourselves or else nobody  will do it for you!

Dear Gilbert,

I chanced upon your article “Why many Singaporeans are irked by LKY’s remarks on foreign talent“.

In your article, you mentioned about the number of foreign workers Han’s cafe hire. Coincidentally, I was working as a supervisor at Han’s cafe but have  just quitted from the job yesterday.

Let me explained why.

For starter, let me introduce myself, I’m Fabian and recently graduated from NUS.

I’m not the typical lazy and good-life graduate that many of our leaders and ministers think we are,

I am interested in the F&B industry and decided to give it a shot by working in Hans cafe.

However, upon joining Hans, I realised that I was being marginalised in the company.

Up to 90% of the staff in the kitchen are from other nationalities, be it China, Malaysia,Myanmar or Philippines and even if there are workers from Singapore, they are  all aunties who have worked in the company for many years.

Every single day of my job, I was being marginalised and bullied by the workers in the café -  they were rude and treated me like an outsider and many inside the cafe were also not happy that I was made a supervisor even though they have worked in the company longer than I am.

I did not make any noise  until my last day yesterday when  I resigned as I felt I had enough.

The rude Malaysian cooks even challenged me to a fight on my last day.

My manager told me that it was my fault as I did not try to blend in with them!

What a joke – we local workers have to try and blend in with foreign staff?!

I was adamant that it was not my fault.  I  tried my best to be friendly while at work and  didn’t offend or said anything  rude to  anyone during my time there but the people inside did not bother to warm up to me and were trying all ways to make things difficult for me.

I felt very disappointed that being a Singaporean, I was marginalised and discriminated in my own country.

I started work on the 26 of October  and I got my first pay check on the 1st of November.

Gilbert: reader has   contacted me later saying that he started the job on 26 Sep and not 26 Oct and apologised  for the error.

Since I left on the 4th November under a cloud,  the company did not make contact to give me my 3-day pay in lieu.

I was wondering if you Gilbert could help me  to write in to the relevant authorities to inform them about my situation and also to make a report against Han’s cafe for making me work overtime without pay as I understand that Singaporeans are protected by a 8-hour workday law.

I also suspected that Han’s Café has not been following the quota on the hiring of foreign workers.

Your article has given me hope that there are many Singaporeans who are willing to stand up against the authorities and fight for injustice for Singaporeans like me who have little say in our own country.

Thank You.

Tay

**********

Hi Tay,

First of all. thanks for writing in and sorry to hear about your work predicament.

I have also received a few more other letters complaining about the same thing as you.

Singaporeans have being marginalised and bullied at the work places as they are the minorities working there.

Frankly speaking, I can only publicised your story on my blog if you are brave enough and cant do much in terms of legalities.

Nevertheless, I have also place James, our volunteer lawyer, on the cc email  list, asking if he can assist you by providing you with some legal advice on your case.

You can also bring your case to MOM and they will take it up if you have a viable contract and if it concerns primarily pay issue.

You have stated that they don’t pay you over time for making you work beyond the 8-hour stipulated working day but do you know that if you are an executive you don’t get over time pay?

Lastly, my advice for you personally is to move on after going through all the options of fighting for your rights.

After all, we don’t have  proper labour legislation  here and our workers are being subjected to improper working conditions.

Let me know if you are keen to allow me post your story on my blog so that Singaporeans will know what kind of employer Hans Cafe is.

I am amazed at the huge number of foreigners they can employ under the S Pass category. 90% is a large  percentage of foreign workers on their payroll.

I will be forwarding this article to Hans management for their comment.

If you want to see my volunteer coaches do let  me know and I can arrange one for you.

Its free of charge.

Take care and stay strong.

We are here for you and  will never let you walk alone.

Thanks & Warmest Regards,

Gilbert Goh

PS: If you face similar marginalisation plight  at your work places, do email me your story at gilbert@transitioning.org. All articles can be posted anonymously and Singapore needs to know  - Gilbert.

Reader Feedback

75 Responses to “Supervisor at Hans Cafe resigned due to marginalisation by foreign staff”

  1. Upset says:

    Talking about foreign talent, alot of fast food had been using so called foreign talent for MD, i.e. famous Mcdonald, u will be surprise they had almost changes over all their top management from last time local to Foreigner after a foreigner MD taken over, go check out their foreigner in the office u may know, heard their Human resources head, operation head, all had been taken over by foreign talent whom are just hire outside from other industry.

  2. lim ks says:

    FT is to make s’porean more advance, their duties is to upgrade singapore but not to replace s’porean. if they are replacing us, take over our position, they are not welcome.

  3. jofox says:

    I will not judge Tay, but all I can say he is still an immature kid and have no experience yet. If you want to be the manager or a leader of a certain company just start in the very first step. Being a supervisor is quite tough job and it needs a lot of experience and patience.

  4. BadService says:

    Han’s today is very different from the Han’s I know 10 years ago. If you go down to the branch at HarbourFront, the staff are almost all Pinoys. I once had a bad experience with one of the Pinoy staff. She couldn’t understand English and needed her colleague to tell her what I was ordering. Instead of trying to understand what the customer was ordering, she frowned at me and barked “what!” as if I couldn’t speak proper English.

    Worse, when my sandwich arrived, it was so salty that it was clear someone added a lot of salt to play a prank on me. This is pathetic, Singaporeans being bullied by Pinoys right in Singapore. I filed a complaint with Hans but never receive a reply even after 2 months!

  5. jeck says:

    One Filipina staff of Han’s Bedok CC branch is so rude! She don’t have proper manner when it comes to customer service. She always banging the utensils and always has a mad face when she is in front of the customer! So rude staff of Han’s! Usually, she is on the night shift, as I am not sure how many filipina is working there. but I think she is in the late 30′s i think.

    Han’s cafe definitely needs to review and check their staff behavior. It will be a big disappointment to the company if that bad manner will not stop! thanks

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