Support Site for The Unemployed & Underemployed
Tuesday January 22nd 2019

Jobless Middle-Aged Former Office Manager Toughing It Out As A Waitress

This is an account of a jobless middle-aged former office manager trying out her hand at waitressing in a restaurant. Susan has been jobless for  close to ten months and is in financial distress.  Her moving story was published two weeks ago and can be read here.

Susan Transitional Account From Office Manager To A Restaurant Waitress

Post 1

I had 2 calls today. 1 from  ABC  & the other from XYZ. The interview will be this coming Thursday. Tomorrow I am trying out a job at ABC & if I like I may then have to decide between XYZ (if they can confirm & start immediately) & ABC else I will just stick with them for the time being. At least got some income coming in. Hmmm.. at least got 2 meals covered.

Post 2

First¬†day of work on a 12-hours shift. It is physically a challenging job in F & B than in retail. I feel like I am the waitress in “Cafe World” working fast & working non-stop. When the restaurant opens shop till it closes, ¬†customer keeps on coming in non-stop & I have to bring the customers to their seat, give them a menu each, put the cutlery on the table & wait for a little while till they are ready to order.

While waiting to take order,   new customers will walk in & you repeat all the tasks at top speed & not stopping till late lunch at 4pm. When the customer finishes, we have to clear the table & send the dirty dishes to the clearing station & the glasses to the dishwasher.

These are greasy stuff, the porcelain plates are heavy & glasses, coffee cup are fragile. There is no chance to sit or go for toilet break. While customer is eating they may need other things & we do our round going to every table to have a peep/glance to see whether they need more water, clear the plates, etc.

How’s that for grimming?

My feet hurts like hell. I think it is swollen. Better rest now.

Post 3

No, it is not a fast food restaurant. Fastfood restaurant is self service & doesn’t have porcelain dishes & stainless steel cutleries. Fast food restaurant clears the table straight to the bin & not to the clearing station for washing. Fast food restaurant doesn’t have waitress looking after the customer, they serve from the counter; taking orders, collecting money & put the food on the tray or to take away. Fast food, as the name suggests, is serve straight away while ABC restaurant customers may need to wait between 5 mins to 20 minutes. Depending on whether it is fish, chicken, steaks (well done takes the longest to cook whereas rare takes 8 secs), ribs & all the side orders (onion rings, baked, mashed potatoes, french fries, salad, etc).

Food is great. Price is cheaper than steak restaurants. It is even in the heartlands.

Service line is not for everyone. You need great attitude & mindset. F&B, even in aircon condition, is usually not cool. It is more on operational & 25% on service (GST=greet, smile, thank). You got to keep cool although behind the fascade it is not (feet aching, body fatigue, mentally tired). You got to serve as fast as you clear the tables so that customer is always able to find a seat. Sometimes you need to make small talk with customers & read their body language. Some customers like to come in to read their books, do their homework, etc.; others will tell you they have been to all your outlets.

Post 4

I feel at a loss now cos if I stay on,  I do not have time for other things. Taking time off is not easy for the staff deployment as there are high turnover & hence shortage of staff all across the board in hotel, retail, f & b, etc.

I need to apply for time off & leave & they will want to know why it is so often.

I may just ask them to schedule me for half day part time then I am free to do whatever I need to in the morning & early afternoon.

If I need to contact the church I may need to make appointment & hence this is currently the problem while I am working in f & b.

The XYZ  job is also f & b & there is no escaping the long hours & standing job as well. I was also asking on other departments. The store even works on weekends that being the busiest. How? How? How?

I am so thankful for a friend who really cares. I know you are not earning that much & you still have your own problems yet you extend your hand in wanting to help me. Thank you Gilbert. Truly it is a blessing to know you.

I will give it some thought as to my next plan of action. Hemm… if you can put on your thinker cap & give me multiple choice solutions that would be good… lol

Even if I don’t see a silver lining I can still imagine some silvery knight coming to my rescue… hemm.. wishful thinking…

Just trying to hang in there as long as I can. I have been hanging on for more than 10 months now. Really… I am tired.

Signing off,


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3 Responses to “Jobless Middle-Aged Former Office Manager Toughing It Out As A Waitress”

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